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PATIENT FORMS

Patient Warranty Terms and Conditions

COVERAGES AND TERMS

Repair Authority’s repair warranty will cover a mechanical or electrical failure of your CPAP/BiPAP device during normal usage for the term of one year from original service date, or 90 days from the original service date during normal usage of an oxygen concentrator or portable oxygen concentrator repair. This warranty applies only to the parts replaced and associated labor charges from your original repair. The replacement parts used will be new, rebuilt or non-original manufacturer's parts that perform to the factory specifications of the product and will be selected at our sole discretion. Repair Authority reserves the right to have your product repaired with a third-party vendor.

This repair warranty covers CPAP/BiPAP devices, oxygen concentrators and portable oxygen concentrators and includes coverage for parts and labor costs to repair or replace your product where the problem is the result of a failure caused by:

  • Normal wear and tear;

  • Damaged or defective buttons or connectivity ports located on the device as a result of normal wear and tear or manufacturer defect;

  • Non-working displays that are not a result of accidental damage or caused from drops or spills; or

  • Defects in materials or workmanship.

This warranty does not cover repair or replacement of your product for any of the causes or provide coverage for any losses set forth in the section entitled “WHAT IS NOT COVERED” below.

IF A COVERED PRODUCT REQUIRES SERVICE

To file a warranty repair claim on a Repair Authority service, please click here to access and complete our Patient Warranty Claim Form. A member of our team will respond within one business day to discuss your claim.

HOW WE WILL SERVICE YOUR ITEM

Depending on the item and failure circumstances, Repair Authority will take one of the following actions:

  • Repair your CPAP/BiPAP device, oxygen concentrator or portable oxygen concentrator; or

  • Provide a cash settlement reflecting the replacement cost of a new item of equal features and functionality up to the Coverage Amount; or

  • Provide a new or refurbished product of equal features and functionality.

PLACE OF SERVICE

All items for repair are to be shipped at your expense to Repair Authority, Inc., located at 21973 Commerce Parkway, Suite A, Strongsville, OH 44149. You are responsible for safe packaging and shipment. If our technical team determine the device is in working condition or is not covered by the repair warranty, we will return the item to you or dispose of it at your request. For items sent in for repair that are found in working order and without need of repair, a return shipping fee will be charged to you before your product is returned. That fee is $25 for CPAP/BiPAP devices, $49 for portable oxygen concentrators or $79 for oxygen concentrators.

LIMIT OF LIABILITY

The total amount that Repair Authority will pay for repairs or replacement made in connection with all claims made pursuant to this warranty shall not exceed the original repair invoice. In the event that Repair Authority makes payments for repairs or replacements which, in the aggregate, are equal to the Coverage Amount, or provide a cash settlement reflecting the replacement cost of a new item of equal features and functionality, we will have no further obligations under this warranty plan.

WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.

YOUR RESPONSIBILITIES

It is your responsibility to properly maintain, store and use your item according to the manufacturer instructions. If warranty repair is needed, properly ship the device to ensure it is not damaged in transit and include a copy of your original service invoice with your returned unit.

WHAT IS NOT COVERED

Repair Authority’s repair warranty does not cover the following:

  • Any product fraudulently described or materially misrepresented by the device owner;

  • Maintenance, repair, or replacement necessitated by loss or damage resulting from any cause other than normal use and operation of the product in accordance with the manufacturer's specifications and owner's manual, including but not limited to:

    • ozone contamination from a CPAP cleaning device

    • theft or loss

    • exposure to weather conditions

    • failure to properly clean, maintain or lubricate

    • operator negligence

    • misuse

    • abuse

    • improper electrical/power supply

    • improper equipment modifications

    • attachments or installation or assembly

    • vandalism

    • animal or insect infestation

    • battery leakage

    • humidifier water damage

    • home power/electrical surge

    • any act of nature or any other peril originating from outside the product

  • Cosmetic damage to case or cabinetry or other non-operating parts or components which does not affect the functionality of the covered product;

  • Damaged or defective display screens when the failure is caused by accident or abuse or is otherwise excluded herein;

  • Accidental damage, cracked or damaged display screens, liquid damage, lost buttons or knobs, lost or damaged SD cards, or other factors.;

  • Conditions that were caused by you intentionally, or known by you prior to your original repair service;

  • Consumer replaceable accessories and consumable items including but not limited to CPAP masks, tubing, filters, water chambers, headgear, nasal prongs, mask seals and other accessories;

  • Manufacturer defects or equipment failure which is covered by manufacturer's warranty, manufacturer's recall, or factory bulletins (regardless of whether the manufacturer is doing business as an ongoing enterprise);

  • Damage to computer hardware, software and data caused by, but not limited to, the following factors: viruses, application programs, network drivers, source code, object code or proprietary data, or any support, configuration, installation or reinstallation of any software or data;

  • Failures related to transportation damage, customer education, cleaning, preventive maintenance, “No Problem Found” diagnosis, non-intermittent issues that are not product failures;

  • Product(s) with removed or altered serial numbers.

This warranty is not transferrable and claims may only be filed by the original owner and payer of the initial repair.

 
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