ABOUT REPAIR AUTHORITY

For 30 years, Repair Authority has distinguished itself as one of the leading home medical equipment (HME) repair companies in the nation, servicing oxygen concentrators, CPAP devices, ventilators, liquid oxygen systems and more. We’ve raised the standards for professionalism, experience and quality of customer service, and we’re changing the way patients, dealers and manufacturers look at the equipment repair industry.

 

1990

The Repair Center (TRC) was founded in a tiny single-car garage in Olmsted Falls, Ohio providing onsite service and repair. After TRC had grown out of the single-car garage and, later, a two-car garage, the growing company desperately needed room to expand, moving into a warehouse in North Royalton, Ohio.

2000s

As TRC continued to grow, the company transitioned from onsite repairs to inhouse repairs at TRC Headquarters, where it also became an authorized warranty center for the industry’s leading manufacturers.

2015

A final move brought TRC to its current facility in Strongsville, Ohio, with a fleet of vehicles servicing Ohio, New York , Michigan, Indiana, Kentucky, West Virginia, and Pennsylvania and receiving ship-in equipment from across the United States.

In 2015, TRC was acquired by Jesse Keirn, Dan Meyer and Jason Ziebro, who combined, bring more than a half-century of experience in the home medical equipment industry.

2017

A name change to Repair Authority was implemented in 2017 to reflect the deep expertise that the company offers to patients, dealers and manufacturers.

2022

In 2022 Repair Authority merged with Fort Worth, Texas-based MSC Biomedical Services. Later that year, Repair Authority also acquired Pitcock Biomedical, based in Manchester, Tenn. The combined entity has become the largest HME repair company in the nation with a total of three locations, the company has the ability to serve HME dealers in all 50 states, with pickup and delivery routes in 13 states. Over several expansions of Repair Authority’s headquarters, the company now occupies 53,000 square feet in Strongsville, Ohio.

 

Meet the Team

 

Carl Kozlowski
Chief Executive Officer

As CEO of Repair Authority, Carl sets and leads the strategic direction of the company across its three national locations. Carl came to Repair Authority in 2024 after a nearly 40-year career in healthcare. Most recently, Carl served as CEO of Cardiothoracic & Surgical Associates in Jacksonville, Fla. He also previously held executive positions with iScribeMD and ARIS Radiology. Carl holds an MBA from the Michael J. Coles College of Business at Kennesaw State University.

Dan Meyer
Chief Operating Officer

As COO of Repair Authority, Dan drives the company’s revenue growth through long-term customer relationships and strategic business partnerships with HME manufacturers and dealers. Dan joined Repair Authority, formerly known as The Repair Center (TRC), in 2011 and has been an integral part of growing the company’s market share in the Midwest and its nationwide recognition as an authorized warranty service center for major manufacturers. Dan enjoys spending his time off outdoors with his growing family and dog. You can often find him working in his garden or preparing for his next outdoor adventure, whether it’s fly-fishing in West Virginia or floating in a northern Michigan river in his drift boat.

Rich Dawson
Senior Vice President, Operations

Rich joined Repair Authority in June of 2023 with decades of leadership in for profit and non-profit organizations. Rich attended the University of Akron – Wayne College, where he studied business, real estate and computer networking. He brings depth and breadth of expertise in data and telecommunications, real estate, cybersecurity, program amd project management, and back-office system design. Rich has also held board level roles in industry groups, including Chair of the Protection Engineer’s Group and Sector Chief of Communications for InfraGard, a public-private partnership focusing on cybersecurity. He and his wife have resided in Northeast Ohio for the last 30-plus years, where he enjoys his passion for the outdoors.

David Nikolson
Controller

As Controller, David provides financial leadership across Repair Authority’s three national locations, bringing more than four decades of executive-level financial and strategic expertise. Prior to joining Repair Authority in 2024, David served as Controller for the medical device manufacturing company Volpi Manufacturing USA. He also previously held the positions of Chief Financial Officer, President and Chief Operating Officer of North Shore Auto Group. David holds a bachelor’s degree in accounting from David N. Myers College and an MBA from Lake Erie College. David is a proud long-time Northeast Ohioan who can often be found with his wife enjoying the outdoors, traveling and sitting in the bleachers cheering on their grandchildren in their year-round sports activities.

Mary Jo Izzo
Managing Director,
Human Resources

Since Mary Jo joined Repair Authority in 2017, she has led various departments at Repair Authority including customer service, accounting and human resources. Previously, Mary Jo held positions that included providing marketing options and insight to cybersecurity professionals, leading support programs for small business owners in a non-profit organization, and managing office operations, sales and customer service for a Fortune 500 financial institution. She holds a bachelor’s degree in marketing management and business administration from the University of Akron. In her spare time, Mary Jo looks forward to building memories with her husband and family. In summer months you can find her in her garden, hitting the links for a round of golf, or playing sand volleyball with friends. Her favorite saying is that of Walt Disney – “All our dreams can come true, if we have the courage to pursue them”.

Jennifer Keirn
Vice President of Marketing
& Communications

Jennifer leads the strategy and execution of the company’s marketing initiatives, including its website, digital marketing, social media, PR and more. Jennifer is a former magazine journalist who served as managing editor of Inside Business and was also a frequent contributor to HME News, Cleveland Magazine, Crain’s Cleveland Business and other publications. Prior to joining Repair Authority, Jennifer served as Senior Director of Marketing & Communications for BioEnterprise, a nonprofit working to commercialize bioscience innovations in Northeast Ohio, and also led marketing initiatives for Roscoe Medical (now Compass Health Brands). Jennifer is the co-author of “A Brave Face: Two Cultures, Two Families, and the Iraqi Girl Who Bound Them Together," published in 2019 by HarperCollins. She holds a bachelor’s degree in journalism from Ohio University. In her spare time, Jennifer is an avid reader and writer who also enjoys spending time with her husband and two sons on the shores of Lake Erie.

Colin Ward
Director of Technical Training

As Director of Technical Training, Colin oversees training of repair technicians across Repair Authority’s three national locations. He works closely with HME manufacturers to ensure that Repair Authority’s technicians remain up-to-date on all OEM-specific training and certifications, and oversees rollout of new product repair lines. Colin joined Repair Authority in 2017 as a repair technician, became Production Manager in 2019 and moved into his current role in 2023. Outside of his work, he enjoys spending time with his wife, dog and two cats, and can often be found on Lake Erie fishing for walleye and perch or on a local river fishing for trout.

Cady Speck
Dealer Services Manager

As Dealer Services Manager, Cady oversees all customer service for the HME providers we serve nationwide. Prior to joining Repair Authority in 2021, Cady held management positions with major chemical and coatings manufacturers. Outside of her work, Cady participates and competes in CrossFit, is a Jeep enthusiast and enjoys spending time with family and friends.

Alison Carbone
Client Relationship Manager

As Client Relationship Manager, Alison is responsible for building and maintaining relationships with the HME dealers nationwide whom Repair Authority serves. Alison has 20 years of sales, marketing and customer service experience, including 11 years as Marketing Coordinator for HME distributor Roscoe Medical (now Compass Health Brands). She also previously led marketing for the financial planning firm Ta-Check Financial, and holds a bachelor’s degree in corporate communications with an emphasis on marketing from Walsh University. Outside of the office, Alison enjoys spending time with her family and friends and exploring new restaurants in Cleveland. She loves a good book, a long run and being outdoors in the sun.

Miguel Rivera
Vice President of Operations,
Texas Service Center

Kelly Perrott
Warranty Compliance Manager

As Warranty Compliance Manager, Kelly oversees Repair Authority's warranty repair submissions to the OEMs we serve. Before joining Repair Authority in 2022, Kelly held billing and office management positions with ZoneSafety and Bert's Tree Service, and is a former medical assistant. Outside of her work, Kelly is an avid ice hockey fan who enjoys home improvement projects, woodworking and spending time outdoors with her dogs, husband and two sons.

Jenny Meske
Director of Procurement

Jenny provides strategic leadership of procurement company-wide, including purchasing, product sourcing and vendor relations. Before joining Repair Authority, Jenny served for 12 years as Product Manager for Compass Health Brands, previously Roscoe Medical. At Compass, Jenny oversaw the company’s respiratory lines, which included CPAP therapy and oxygen therapy. She holds a bachelor’s degree in fashion and apparel design from Kent State University. Jenny is a devoted animal lover who spends her free time volunteering at the Berea Animal Rescue Fund.

Jeff Schmidt
Operations Manager,
Tennessee Service Center