OXYGEN CONCENTRATOR REPAIR

How It Works

It’s easy to schedule repair of your portable oxygen concentrator or stationary oxygen concentrator with Repair Authority. The first step is to send your concentrator to us so we can diagnose it and give you a free, no-obligation estimate. Once you approve your estimate, we’ll take care of your repair quickly and reliably.

STEP #1

To get started, complete our Oxygen Concentrator Repair Form. If possible, please have the make, model and serial number of your concentrator handy.

STEP #2

Print the Equipment Repair Form, package your oxygen concentrator securely and include the completed form in the box. SEND ONLY your device and power supply. For safety purposes, DO NOT SEND your cannula, mask, carrying case or cart. These items will be discarded if sent!

(Note: Repair Authority is not liable for any damage caused in transit to or from our facility. Claims for damage should be filed with the shipping carrier.)

STEP #3:

Ship your oxygen concentrator to:

O2 Medic
21973 Commerce Parkway, Suite A
Strongsville, OH 44149

For timely service, we advise that patients use UPS or FedEx to ship your equipment. Find your nearest UPS location here or your nearest FedEx location here. If you’re in the Cleveland area, you can also drop your device off between 8:00 a.m. and 4:30 p.m. Monday through Friday. If possible, please complete our Oxygen Concentrator Repair Form in advance.

STEP #4

As soon as we receive your unit, we’ll evaluate it and provide you with a no-obligation repair estimate. Once you accept the estimate, we’ll get started on your repair right away.

STEP #5

After your unit is repaired, we will return it to you via free ground shipping.

What We Repair

    STATIONARY OXYGEN CONCENTRATORS
    PORTABLE OXYGEN CONCENTRATORS

    Invacare | Perfecto, Platinum
    Respironics | SimplyGo, SimplyGo Mini, SimplyFlo
  
    Respironics | EverFlo, Millennium
    ResMed | Mobi
  
    CAIRE | Companion 5, AirSep NewLife Elite and Intensity Series, QuietLife, VisionAire
    CAIRE | Freestyle Comfort*, SeQual Eclipse 5, AirSep Freestyle 3
  
    DRIVE DeVilbiss | 525 Series, 1025 Series
    O2 Concepts | Oxlife Independence
  
    Rhythm Healthcare | LM5A*
    DRIVE DeVilbiss | iGo2**

* Repairs on these units may be delayed due to parts shortages.

** Repair Authority is only authorized to repair iGo2 units with serial numbers that start with D217. If your unit has a serial number that starts with D216 or below or starts with the letter F, do not send it to us for repair. Please call your home medical equipment provider or contact Drive’s customer service department by clicking here.

Repair Rates

PORTABLE OXYGEN CONCENTRATORS

    SERVICE OPTION
    RATE
    TURNAROUND TIME
    WARRANTY
    RETURN GROUND SHIPPING
  


    Standard Service
    $149 + parts
    4-6 business days
    90 days on parts and labor
    FREE!
  

    Rush Service
    $199 + parts
    2-3 business days
    90 days on parts and labor
    FREE!
  

STATIONARY OXYGEN CONCENTRATORS

    SERVICE OPTION
    RATE
    TURNAROUND TIME
    WARRANTY
    RETURN GROUND SHIPPING
  


    Standard Service
    $99 + parts
    6-9 business days
    90 days on parts and labor
    FREE!
  