WARRANTY TERMS
AND CONDITIONS

Warranty Terms and Conditions (HME Dealers)

COVERAGES AND TERMS

Repair Authority’s repair warranty will cover a mechanical or electrical failure of the device during normal usage for the term of 90 days from the invoice date. This warranty applies only to the parts replaced and associated labor charges from your original repair. The replacement parts used will be new, rebuilt or non-original manufacturer's parts that perform to the factory specifications of the product and will be selected at our sole discretion. Repair Authority reserves the right to have your product repaired with a third-party vendor.

This repair warranty covers CPAP/BiPAP devices, oxygen concentrators, portable oxygen concentrators, ventilators, liquid oxygen systems, transfill devices or other equipment serviced by Repair Authority. This includes coverage for parts and labor costs to repair or replace your product where the problem is the result of a failure caused by:

• Normal wear and tear;

• Damaged or defective buttons or connectivity ports located on the device as a result of normal wear and tear or manufacturer defect;

• Non-working displays that are not a result of accidental damage or caused from drops or spills; or

• Defects in materials or workmanship.

This warranty does not cover repair or replacement of your product for any of the causes or provide coverage for any losses set forth in the section entitled “WHAT IS NOT COVERED” below.

IF A COVERED PRODUCT REQUIRES SERVICE

To file a warranty repair claim on a Repair Authority service, please send an email to dealer@repairauthority.com and include “Repair Authority Warranty Claim” in the subject line. Please provide the following information:

• Serial number of the device

• Original invoice date

• Original service ticket number

• Ship-to location that the unit was returned to

• Description of problem resulting in warranty claim

A member of our team will respond within one to three business days to discuss your claim. After filing your claim, the device must be returned to Repair Authority within 30 days of filing. If the device is not returned promptly, and arrives after the warranty period has expired, it will not be considered a warranty repair and will be serviced at the customer’s expense.

This warranty does not obligate Repair Authority to provide a loaner device during the time that the unit is undergoing repair. Do not return products to us without prior consent.

HOW WE WILL SERVICE YOUR ITEM

Depending on the item and failure circumstances, Repair Authority will take one of the following actions:

• Repair your device; or

• Provide a cash settlement reflecting the replacement cost of a new item of equal features and functionality up to the Coverage Amount; or

• Provide a new or refurbished product of equal features and functionality; or

• Provide an account credit reflecting the replacement cost of a new item of equal features and functionality up to the Coverage Amount.

PLACE OF SERVICE

All items for repair are to be shipped at your expense to the Repair Authority Service Center where the repair was completed:

• Ohio Service Center/Headquarters: 21973 Commerce Parkway, Suite A, Strongsville, OH 44149

• Texas Service Center: 6701 Will Rogers Blvd., Fort Worth, TX 76140

• Tennessee Service Center: 5894 Murfreesboro Highway Manchester, TN 37355

You are responsible for safe packaging and shipment. If our technical team determine the device is in working condition or is not covered by the repair warranty, we will return the item to you or dispose of it at your request. For items sent in for repair that are found in working order and without need of repair, a return shipping fee will be charged to you before your product is returned.

LIMIT OF LIABILITY

The total amount that Repair Authority will pay for repairs or replacement made in connection with all claims made pursuant to this warranty shall not exceed the original repair invoice. In the event that Repair Authority makes payments for repairs or replacements which, in the aggregate, are equal to the Coverage Amount, or provide a cash settlement reflecting the replacement cost of a new item of equal features and functionality, we will have no further obligations under this warranty plan.

WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.

YOUR RESPONSIBILITIES

It is your responsibility to properly maintain, store and use your item according to the manufacturer instructions. If warranty repair is needed, properly ship the device to ensure it is not damaged in transit and include a copy of your original service invoice with your returned unit. Do not return devices to us without prior consent.

WHAT IS NOT COVERED

Repair Authority’s repair warranty does not cover the following:

• Any product fraudulently described or materially misrepresented by the device owner;

• Maintenance, repair, or replacement necessitated by loss or damage resulting from any cause other than normal use and operation of the product in accordance with the manufacturer's specifications and owner's manual, including but not limited to:

  • ozone contamination from a CPAP cleaning device

  • theft or loss

  • exposure to weather conditions

  • failure to properly clean, maintain or lubricate

  • operator negligence

  • misuse

  • abuse

  • improper electrical/power supply

  • improper equipment modifications

  • attachments or installation or assembly

  • damage or contamination due to cigarette, pipe, cigar or other smoke

  • vandalism

  • animal or insect infestation

  • battery leakage

  • humidifier water damage

  • home power/electrical surge

  • any act of nature or any other peril originating from outside the product;

• Cosmetic damage to case or cabinetry or other non-operating parts or components which does not affect the functionality of the covered product;

• Damaged or defective display screens when the failure is caused by accident or abuse or is otherwise excluded herein;

• Accidental damage, cracked or damaged display screens, liquid damage, lost buttons or knobs, lost or damaged SD cards, or other factors;

• Conditions that were caused by you intentionally, or known by you prior to your original repair service;

• Consumer replaceable accessories and consumable items including but not limited to CPAP masks, tubing, filters, water chambers, headgear, carrying cases, oxygen cannulas, nasal prongs, mask seals and other accessories;

• Damage caused by you, your customer or another third party as a result of attempting your own repair or modification;

• Manufacturer defects or equipment failure which is covered by manufacturer's warranty, manufacturer's recall, or factory bulletins (regardless of whether the manufacturer is doing business as an ongoing enterprise);

• Damage to computer hardware, software and data caused by, but not limited to, the following factors: viruses, application programs, network drivers, source code, object code or proprietary data, or any support, configuration, installation or reinstallation of any software or data;

• Failures related to transportation damage, customer education, cleaning, preventive maintenance, “No Problem Found” diagnosis, non-intermittent issues that are not product failures;

• Product(s) with removed or altered serial numbers.

This warranty is not transferrable and claims may only be filed by the original owner and payer of the initial repair.

Questions or additional information: dealer@repairauthority.com or 888.828.1872.