Repair Authority Selected As CAIRE Authorized Warranty Service Center

In response to increased demands on oxygen equipment fleets, CAIRE has announced that Repair Authority, the largest home medical equipment repair company in the US, will officially become a part of the company’s Authorized Service Center Network.

Repair Authority has long provided HME dealers with repair services for CAIRE concentrators, including the company’s AirSep and SeQual brands. Through this new agreement, Repair Authority will be able to support CAIRE customers with in-warranty repairs. The company will accept the following models for repair:

PORTABLE OXYGEN CONCENTRATORS

• Freestyle Comfort

• SeQual Eclipse Series

• AirSep Freestyle and Focus

STATIONARY OXYGEN CONCENTRATORS

• Companion 5

• AirSep NewLife Elite and Intensity Series

• QuietLife

• VisionAire

“The convenience of Repair Authority’s location, along with a faster turnaround, will have a direct impact on CAIRE’s providers who will be able to enhance their customer service to ensure their oxygen users enjoy a better quality of life.”

— Lanier Hogan, CAIRE Global Technical Service Manager

Founded in 1990, Repair Authority is one of the oldest and most widely respected home medical equipment repair companies in the U.S. Repair Authority has repaired nearly a million units over its history, serving HME dealers ranging from large national companies to small independent providers.

In addition to stationary and portable oxygen concentrators, the company also repairs continuous positive airway pressure (CPAP) devices, ventilators and other home respiratory equipment at its 53,000-square-foot headquarters. Repair Authority holds more authorized warranty service contracts than any other HME repair provider in the U.S.

“We’re honored to have been selected by CAIRE as an authorized service provider for its stationary and portable oxygen concentrator lines,” said Jesse Keirn, CEO of Repair Authority. “CAIRE’s reputation for quality and innovation is second to none, and we are proud to partner with them to keep their devices working properly and in patients’ homes where they belong.”

Repair Authority serves dealers nationwide, and offers pickup and delivery routes in Ohio, Michigan, Indiana, Kentucky, West Virginia and Pennsylvania. Outside of those routes, customers ship their equipment to the company’s Ohio facility.

“Offering regular delivery routes in these six states is one of the major benefits of partnering with Repair Authority,” said Lanier Hogan, CAIRE Global Technical Service Manager. “This convenience of their location, along with a faster turnaround, will have a direct impact on the CAIRE’s providers who will be able to enhance their customer service to ensure their oxygen users enjoy a better quality of life.”

HAVE A CAIRE CONCENTRATOR TO SEND IN FOR REPAIR?

• If you are an HME dealer with a CAIRE stationary or portable oxygen concentrator to send to Repair Authority for repair, please click here to access our Equipment Packing List and follow the instructions for sending in your equipment. If you are not already a Repair Authority customer, please click here to complete our New Customer Application.

• If you are a patient sending in a CAIRE concentrator that you own, click here to complete our Oxygen Concentrator Repair Form.

Have questions? Call us at 888.828.1872 or email us at info@repairauthority.com.