Phone: (888) 828-1872
info@repairauthority.com
ABOUT REPAIR AUTHORITY
For 30 years, Repair Authority has distinguished itself as one of the leading home medical equipment (HME) repair companies in the nation, servicing oxygen concentrators, CPAP devices, ventilators, liquid oxygen systems and more. We’ve raised the standards for professionalism, experience and quality of customer service, and we’re changing the way patients, dealers and manufacturers look at the equipment repair industry.
1990
The Repair Center (TRC) was founded in a tiny single-car garage in Olmsted Falls, Ohio providing onsite service and repair. After TRC had grown out of the single-car garage and, later, a two-car garage, the growing company desperately needed room to expand, moving into a warehouse in North Royalton, Ohio.
2000s
As TRC continued to grow, the company transitioned from onsite repairs to inhouse repairs at TRC Headquarters, where it also became an authorized warranty center for the industry’s leading manufacturers.
2015
A final move brought TRC to its current facility in Strongsville, Ohio, with a fleet of vehicles servicing Ohio, New York , Michigan, Indiana, Kentucky, West Virginia, and Pennsylvania and receiving ship-in equipment from across the United States.
In 2015, TRC was acquired by Jesse Keirn, Dan Meyer and Jason Ziebro, who combined, bring more than a half-century of experience in the home medical equipment industry.
2017
A name change to Repair Authority was implemented in 2017 to reflect the deep expertise that the company offers to patients, dealers and manufacturers.
2022
In 2022 Repair Authority merged with Fort Worth, Texas-based MSC Biomedical Services. Later that year, Repair Authority also acquired Pitcock Biomedical, based in Manchester, Tenn. The combined entity has become the largest HME repair company in the nation with a total of three locations, the company has the ability to serve HME dealers in all 50 states, with pickup and delivery routes in 13 states. Over several expansions of Repair Authority’s headquarters, the company now occupies 53,000 square feet in Strongsville, Ohio.
Meet the Team
Jesse Keirn
Chief Executive Officer
As CEO and co-owner of Repair Authority, Jesse sets and leads the strategic direction of the company. Jesse has a 20-plus-year career in the healthcare industry, including serving as president of Roscoe Medical (now Compass Health Brands) from 2006 to 2012. He held P&L responsibility as that company grew from a local start-up into a $60 million international sales and distribution organization. During his tenure, Roscoe Medical was a three-time NEO Success Award winner and five-time Weatherhead 100 winner, both of which annually recognize the fastest-growing companies in Northeast Ohio. Jesse is also a prior “Forty Under 40” honoree by Crain’s Cleveland Business and holds a bachelor’s degree in communications from Ohio University. He spends his spare time with his family, playing drums and enjoying summer weekends on Lake Erie.
Dan Meyer
Chief Operating Officer
As COO and co-owner of Repair Authority, Dan drives the company’s revenue growth through long-term customer relationships and strategic business partnerships with HME manufacturers and dealers. Dan joined Repair Authority, formerly known as The Repair Center (TRC), in 2011 and has been an integral part of growing the company’s market share in the Midwest and its nationwide recognition as an authorized warranty service center for major manufacturers, including Philips Respironics, Invacare, ResMed and Drive | DeVilbiss. Dan enjoys spending his time off outdoors with his growing family and dog. You can often find him working in his garden or preparing for his next outdoor adventure, whether it’s fly-fishing in West Virginia or floating in a northern Michigan river in his drift boat.
Jennifer Keirn
VP of Marketing & Communications
Jennifer leads the strategy and execution of the company’s marketing initiatives, including its website, digital marketing, social media, PR and more. Jennifer is a former magazine journalist who served as managing editor of Inside Business and was also a frequent contributor to HME News, Cleveland Magazine, Crain’s Cleveland Business and other publications. Prior to joining Repair Authority, Jennifer served as Senior Director of Marketing & Communications for BioEnterprise, a nonprofit working to commercialize bioscience innovations in Northeast Ohio, and also led marketing initiatives for Roscoe Medical (now Compass Health Brands). Jennifer is the co-author of “A Brave Face: Two Cultures, Two Families, and the Iraqi Girl Who Bound Them Together," published in 2019 by HarperCollins. She holds a bachelor’s degree in journalism from Ohio University. In her spare time, Jennifer is an avid reader and writer who also enjoys spending time with her husband and two sons on the shores of Lake Erie.
Mary Jo Izzo
Managing Director, Human Resources
Since Mary Jo joined Repair Authority in 2017, she has led various departments at Repair Authority including customer service, accounting and human resources. Previously, Mary Jo held positions that included providing marketing options and insight to cybersecurity professionals, leading support programs for small business owners in a non-profit organization, and managing office operations, sales and customer service for a Fortune 500 financial institution. She holds a bachelor’s degree in marketing management and business administration from the University of Akron. In her spare time, Mary Jo looks forward to building memories with her husband and family. In summer months you can find her in her garden, hitting the links for a round of golf, or playing sand volleyball with friends. Her favorite saying is that of Walt Disney – “All our dreams can come true, if we have the courage to pursue them”.
Jenny Meske
Director of Procurement
Jenny provides strategic leadership of procurement company-wide, including purchasing, product sourcing and vendor relations. Before joining Repair Authority, Jenny served for 12 years as Product Manager for Compass Health Brands, previously Roscoe Medical. At Compass, Jenny oversaw the company’s respiratory lines, which included CPAP therapy and oxygen therapy. She holds a bachelor’s degree in fashion and apparel design from Kent State University. Jenny is a devoted animal lover who spends her free time volunteering at the Berea Animal Rescue Fund.
Mike Hules
Controller
Mike joined Repair Authority in 2022 and provides financial leadership across the company’s three locations. Prior to joining Repair Authority, Mike was a long-time consultant with Robert Half Management Resources, where he provided contract accounting services to dozens of companies large and small. He also previously served as Senior Accounting Manager for Safeguard Properties. Mike holds a bachelor’s degree in business administration with a specialization in accounting from Cleveland State University. Outside of his work, Mike enjoys spending time with his wife and twins. He also enjoys the outdoors including hiking, camping and playing golf.
Alison Carbone
Client Relationship Manager
As Client Relationship Manager, Alison is responsible for building and maintaining relationships with the HME dealers nationwide whom Repair Authority serves. Alison has 20 years of sales, marketing and customer service experience, including 11 years as Marketing Coordinator for HME distributor Roscoe Medical (now Compass Health Brands). She also previously led marketing for the financial planning firm Ta-Check Financial, and holds a bachelor’s degree in corporate communications with an emphasis on marketing from Walsh University. Outside of the office, Alison enjoys spending time with her family and friends and exploring new restaurants in Cleveland. She loves a good book, a long run and being outdoors in the sun.
