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Patient Services FAQs | Home Medical Equipment Repairs

Working to make your repair as simple and quick as possible is our commitment to you.

What type of medical equipment does Repair Authority repair for patients?

Repair Authority can repair and service individually owned CPAP devices, oxygen concentrators and portable oxygen concentrators. We accept units that are shipped to our facility in Strongsville, Ohio, or we welcome patients in the Cleveland area to drop off your device in person. We ask that you please call us first at 888.828.1872 or email us at info@repairauthority.com before coming here for drop-off.

What models of CPAP machines does Repair Authority accept?

Philips Respironics

ResMed

System One 60 Series

AirSense 10

DreamStation

AirCurve 10

S9 & VPAP

Repair Authority cannot service discontinued models of CPAP devices.

What models of oxygen concentrators does Repair Authority accept?

Stationary Oxygen Concentrators

Portable Oxygen
Concentrators

Invacare | Perfecto Series, Platinum Series

Respironics | SimplyGo, SimplyGo Mini, SimplyFlo

Respironics | EverFlo Series, Millennium Series

ResMed | Activox, Mobi

AirSep (CAIRE) | NewLife Elite and Intensity Series, QuietLife, VisionAire

AirSep (CAIRE) | Freestyle, Focus

DeVilbiss | 515 Series, 525 Series, 1025 Series

SeQual | Eclipse Series

Please contact us at info@repairauthority.com or 888.828.1872 to learn more about our oxygen concentrator repair services.

How does the CPAP repair process work?

STEP #1:

To get started click here to access our CPAP Equipment Repair Form. Complete as much of the information as you can, including make, model and serial number of your device.

STEP #2:

Print the Equipment Repair Form, package your CPAP securely and include the completed form in the box. SEND ONLY your CPAP device, power supply and humidifier/water tank. Drain all water from the tank. To prevent contamination, DO NOT SEND your carrying case, tubing or mask. These items will be discarded if sent! Repair Authority is not liable for any damage caused in transit to or from our facility. Claims for damage should be filed with the shipping carrier.

STEP #3:

Ship your CPAP device to:

Repair Authority
21973 Commerce Parkway, Suite A
Strongsville, OH 44149

If you’re in the Cleveland area, you can also drop it off between the hours of 8:00 a.m. and 4:30 p.m.

STEP #4:

As soon as we receive your unit, we’ll evaluate it and provide you with a no-obligation repair estimate within 24 hours by email. Once you accept the estimate, we’ll get started on your repair right away.

STEP #5:

After your unit is repaired, we will return it to you via ground shipping. Return shipping on CPAP repairs is always free!

How much does Repair Authority’s CPAP repair service cost?

STANDARD SERVICE

RUSH SERVICE

$89 + parts

$119 + parts

3 – 4 business day turnaround

1-2 business day turnaround

FREE return ground shipping

FREE return ground shipping

One-year parts and labor warranty

One-year parts and labor warranty

What if I decide to decline the estimate?

If you decline the estimate, we will return your machine for a $25 processing fee or recycle the unit for you at no charge. Repair Authority is not liable for any performance issues you may experience after we return an unrepaired unit.

How quickly will I get my CPAP machine back?

Turnaround times are based on when you approve our free, no-obligation estimate. For standard service, we’ll complete your repair and ship it back to you within 3 to 4 days. For rush service, we’ll complete your repair and ship it back to you within 1 to 2 days. However, turnaround times can be impacted by availability of manufacturer parts. If parts are backordered from the manufacturer and your repair is delayed, you will be notified at the time of the estimate and your order will be billed at the standard service rate.

Can you bill my insurance company for the repair?

Repair Authority cannot coordinate repair authorizations or submit claims to insurance companies for equipment repairs.

What forms of payment does Repair Authority accept?

We accept payment by VISA, MasterCard, American Express, PayPal and Discover. Payment is required at the time that you approve your estimate. Your repair will not begin until you approve the estimate and provide payment.

What does Repair Authority’s warranty cover?

Our CPAP repairs come with a one-year warranty on parts and labor.